Tech support engineer

We are looking for a Technical Support Engineer to provide all technical support for handling customer requests and maintaining the on-premise services in order to maintain the quality of products and customer satisfaction. The products are malware storage and analysis tools where users can search and download malware samples from a Hadoop based database, and they can analyze malware sample in a completely safe sandbox environment and run integrated semi-automated analysis tools. See: Kaibou product.

Responsibilities

Handle customer questions and requests

Communicate and troubleshoot operational issues supporting a complex environment

Respond, troubleshoot and resolve production alerts

Analyze trends to pro-actively prevent incidents

Initiate Incident Response for outages

Participate in Product Updates and Maintenance

Assist in security vulnerability and remediation

Operate effectively in a 5x8 environment

Provide feedback to internal teams on how to improve the company's services

Help the development team to improve the maintainability of the system

Improve the documentation with support cases

Requirements

Linux/Unix administration

Ability to monitor and analyze system logs

2 years of experience in monitoring site reliability and performance

Scripting knowledge (e.g., Shell, Python)

Understanding of networking standard protocols and components

Knowledge of virtualization or containerization tools, or Hadoop

Ability to multitask and work well under pressure

Ability to learn new technologies quickly with some support and guidance

Fluent in English and Hungarian (both written and spoken)

Effective communications skills with customers

We offer you

competitive compensation

flexible working hours, and a strong remote-working culture

insights to the latest technological advancements and the opportunity to introduce them to businesses before anyone else in the market

opportunity to participate in CTF competitions

an opportunity to work in a vibrant, super-smart team

a training and coaching program

opportunity to get internationally accredited certs

lively office life, joint programs - none of which are compulsory though

to work in a constantly growing and evolving company with strong values and culture. See also: Code of Ethics in Legal Disclaimers

not only a job but also a good cause

Apply with sending us your CV at contact@ukatemi.com

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Contact us

Ukatemi Technologies Plc.
+36 1 798 5073
contact@ukatemi.com

Meet us

48 Soroksári Street.,
Budapest, HU 1095